Our Service
TERMS
Terms are Net 30 on approved credit. COD orders, custom-made and large amount orders require a 50% deposit. VISA/MASTER CARD are accepted for pre-payments at time of order with no additional charges. A 3% service charge will apply to credit card payments received on any outstanding invoices after goods have shipped. There is a 1.5% per month charge for past due accounts.

RETURNS
No returns of product will be accepted without prior authorization of APromos Corporation. If product is returned after 10 days of receipt of goods, a 15% restocking charge will be applied. No return after 30 days of receipt of goods.

ORDERING INFORMATION
Placing Orders-Orders may be sent in by mail or fax. Phone orders will not be accepted in any situation.

Artwork-Camera-ready and color separated artwork must be mailed to avoid art charge for touch-up. Charge is $4.00(F) to re-size artwork.
Art charges are $50.00(F) an hour.

Screen set-up-$40(F)per imprint color/location.
Re-Order art work set up fee is $20.00(F).

Additional Colors Running Charge-$0.33(F) per color per location.

Typesetting-$8.00(F) for up to two lines(up to eight words)in-house style typesetting.

Embroidery-Call customer service for details. Please add 5-10 days to standard production time.

Paper proof-Free of charge.

PMS Color Match-Free of charge. Colors are matched as close as possible based on pantone color. No guarantee for identical color matching.

Minimum Quantity Ordering-Add $50(F) for less than minimum quantity order. Please call for absolute minimum.

Cancellations-Orders can not be cancelled without permission from factory. Customer will be liable for charges incurred prior to any cancellation.

PRODUCTION
Pre-production Sample Proof -$25.00(F) for one color/location imprint. $15.00(F) more for each additional color or location, plus 50 pcs quantity net price, shipping costs and all applicable screen set up fee.

Speculative Sample-$35.00(F) for one color/
location imprint. $15.00(F) more for each additional color or location, plus 50 pcs quantity net price, shipping costs and all applicable screen set up fees.

Random Samples-Charge at 50 pcs quantity net price plus shipping costs.

Production Time-Printed stock lead time is 8-12 working days afer proof approval. Multi-color imprints or unusually large orders may need extra working time. Non-imprinted stock items are shipped immediately.

Rush Order-2-7 days rush services are available.Call for pricing.

Overruns/Underruns-All orders are considered complete with a 5% over or under run.

SHIPPING
Shipping Point-Hayward, California.

Freight-We ship UPS ground, unless otherwise specified on your order.
Freight changes are pre-paid and added to the invoice.

Drop Shipments-We allow 3 location split shipments and $5.00 for each additional location will be charged.

CLAIMS
Report all claims, defects and damages to our sales office within three(3) business days on receipt of shipment. In case of damaged items, you must also notify the carrier for a damage inspection.